Privacy Policy & Cookies

Privacy Policy

Love Lily Rose is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, please be assured that it will only be used in accordance with the following privacy statement. Our Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from essentiacollection.co.uk (the “Site”).

By visiting the site you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions. By submitting your information you can censor or withdraw the use of that information as set out in this policy.

Information we collect

Order Information - If you choose to use this website and our products/services, we may require you to provide contact and identity information. To process your order we will need to know your name, address, email address and phone number. We gather this information to allow us to process your orders, contact you with information regarding your order and to recommend any offers and products that may be of interest to you by email.

Love Lily Rose does not store any financial / payment details, all of our online payments are processed by create payments (our website host) or PayPal. These providers each have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

For more insight we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Device Information - When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

- Google Analytics - When someone visits www.essentiacollection.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. 

How we use your personal information

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

- Newsletter - As part of the registration process for our e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see Mailchimps privacy notice - https://mailchimp.com/legal/privacy/

You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails. Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

Sharing your personal information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Create.net to power our online store--you can read Create's privacy policy here https://www.create.net/about/privacy-policy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymous

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Your Rights

You have a lot of rights relating to your personal information:

  • The right to access the personal information we hold about you.
  • The right to request the correction of inaccurate personal information we hold about you.
  • The right to request that we delete your data.
  • The right to stop marketing messages, which you can do by clicking unsubscribe at the bottom of our emails. 
  • The right to request a copy of the personal information we hold about you.

If you wish to exercise any of your rights, have a complaint, or a question about any of the above please contact us at [email protected]

Data Retention

When you place an order through the Site, we’ll hold on to your information as long as is needed to be able to provide the products/services to you, or for as long as is necessary to provide support-related reporting (customer services) and analysis or until you ask us to delete this information. 

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.  If we change our privacy policy we will post the changes on this page and may contact you in another way, such as email, so that you are able to review the changes before you continue to use our website.

 Minors

 By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] or by post using the details provided below:

Love Lily Rose

[Re: Privacy Compliance Officer]

7 Dell Lane, Little Hallingbury Bishops Stortford  GB CM22 7SJ

Cookie Policy

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests. The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide. A list of all the cookies used on this website by category is set out below.

Performance Cookies -  These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. By using www.lovelilyrose.co.uk you agree to this types of cookies being placed on your device.

Targeting Cookies - These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

If you are kind enough to 'share'  www.lovelilyrose.co.uk  or arrived at the site via targeted adverts through social networks  such as Facebook and Twitter,  you may be sent cookies from these websites. Love Lily Rose doesn't control the setting of these cookies, so reccommend that you check the third-party websites for more information about their use of cookies and how to manage them.